Process of Code Enforcement

How a Case Begins

Code Enforcement cases can begin in a number of different ways; most commonly a complaint is called into the Department by a citizen. Complaints may remain anonymous or they may leave a name and number so they can be contacted in the future. To call in a complaint, please call 314-385-3300.

General Outline of Case Progression

Case progression can vary depending upon the nature of the violation or a number of variables.

  • A complaint is received by the Department. (File a Complaint (PDF))
  • An inspection is performed to verify that a violation exists on the property.
  • The property owner is then notified that a violation(s) exists and is given a reasonable period of time in which to correct the violation(s).
  • A follow-up inspection is performed to verify that the violation(s) has been corrected.
  • If compliance cannot be achieved through normal channels, the resident is issues a summons to appear in Court.
  • After hearing testimony from the property owner and Code Enforcement, the Judge rules on the case and determines whether or not the City has proved a violation(s) exists on the property.
  • If the Judge determines that a violation does exist on the property, an order is issued that the property come into compliance within a specified period of time or a fine will be issued.